How We’re Doing

We would like to tell you how we’re doing. Below are our performance reports.

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Quarterly Complaints Performance Report

PeriodNo. of Complaints ReceivedReceived per 100K CustomersNo. of Complaints ResolvedNo. of Complaints Resolved per 100K Customers% resolved same or next working day% resolved at 8 weeks
Q3 20160N/AN/AN/AN/AN/A
Q4 20160N/AN/AN/AN/AN/A
Q1 20170N/AN/AN/AN/AN/A
Q2 2017110000
Q3 20170N/AN/AN/AN/AN/A
Q4 201722440.250.75
Q1 2018111110
Q2 20180N/AN/AN/AN/AN/A

Guaranteed Standards of Performance

PeriodCasesbreachesExempt breachesNet breachesNet breaches as a proportion of casesPercentage increase/decrease in net breaches from previous quarter
Gas appointments
Q3 201610000N/A
Q4 201610000N/A
Q1 201700000N/A
Q2 201720000N/A
Q3 201700000N/A
Q4 201700000N/A
Q1 201810000N/A
Q2 201830000N/A
Electricity appointments
Q3 201600N/AN/AN/AN/A
Q4 201600N/AN/AN/AN/A
Q1 201710000N/A
Q2 201720000N/A
Q3 201720000N/A
Q4 201730000N/A
Q1 2018330000N/A
Q2 201830000N/A