How We’re Doing

We would like to tell you how we’re doing. Below are our performance reports.

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Quarterly Complaints Performance Report

PeriodNo. of Complaints ReceivedReceived per 100K CustomersNo. of Complaints ResolvedNo. of Complaints Resolved per 100K Customers% resolved same or next working day% resolved at 8 weeks
Q4 2017224425%75%
Q1 20181111100%0
Q2 20180N/AN/AN/AN/AN/A
Q3 20180N/AN/AN/AN/AN/A
Q3 2018111100
Q1 2019221110
Q2 20190N/AN/AN/AN/AN/A
Q3 20190N/AN/AN/AN/AN/A
Q4 20190N/AN/AN/AN/AN/A

Guaranteed Standards of Performance

PeriodCasesbreachesExempt breachesNet breachesNet breaches as a proportion of casesPercentage increase/decrease in net breaches from previous quarter
Gas appointments
Q1 201810000N/A
Q2 201830000N/A
Q3 201800000N/A
Q4 201820000N/A
Q1 201900000N/A
Q2 201900000N/A
Q3 201900000N/A
Q4 201900000N/A
Electricity appointments
Q1 201830000N/A
Q2 201830000N/A
Q3 201830000N/A
Q4 201820000N/A
Q1 201920000N/A
Q2 201900000N/A
Q3 201900000N/A
Q4 201900000N/A